Shipping
EclecticPets.com
| All products usually ship within 24 hours of receiving cleared payment, but please allow up to 48 hours. Your product(s) should arrive in 7-10 business days unless it is a large or preordered item. Large and preordered items require additional delivery time, usually an additional 7-10 business days. In order to offer you more products, we also use a drop ship distributor. Items from this distributor are not carried in house, so they will ship and arrive to you separately from the rest of your order. The product's description will let you know if it will be shipped separately. If you need a faster shipping method for in-stock/in-house items, please use the contact form and tell us which carrier service you want. We will contact you within 24 hours with your shipping total. For standard ground service we use flat rate shipping. Please refer to the chart below for pricing. We do not charge handling fees. We also ship internationally. Contact for prices. |
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| Due to the fact that we carry many hard to find pet items, one minute our shelves can be stocked and the next minute, depleted. All products are subject to availability. All orders are processed on a first come first served basis. If your product is out of stock, you will be notified within 48 hours and will have the options of 1) receiving a full refund, 2) receiving a store credit for the full amount, or 3) you may preorder the item and simply wait an extra week or so to receive it. |
Shipping
| Product Availability |
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Refunds & Damages
| Shipping |
| All sales are final. In order to receive a refund, less shipping and handling, the item must be returned in unused condition and postmarked within 3 shipping business days of receiving the item, and must qualify as an acceptable return. Acceptable returns are items that are damaged inside the box , in house items(in stock), and items that are inaccurately described. All other returns must be approved and are subject to refusal. All approved returns are subject to a restocking fee of up to 30% to recover costs associated with shipping. We reserve the right to issue a store credit in place of a refund, though this is not store practice. We are not responsible for damages that occur during shipping, unless insurance is purchased, or damages that occur once you have received the product. Please contact for insurance pricing. Buyer must pay all costs associated with return shipping. Orders cannot be canceled once processed. We do not do returns on any large or heavy items, such as terrariums, hoods, lights, cages, etc., or on any product ordered directly from our vendors or manufacturers(pre-ordered). Returned items that were purchased and qualified for free shipping will be refunded less the actual seller cost of shipping and handling. Any product that carries a warranty does so through the manufacturer, which is who you will need to contact. However, we do ask, so that we can make sure we only carry quality products, that you let us know which products are faulty, why and how they are faulty, if they are warrantied, and how the manufacturer responded to the problem. Please use the feedback form. Please type faulty product in subject heading. By purchasing a product from this site, you agree to abide by these terms. If you have any questions please contact us. |
| Free Shipping applies to U.S. orders only and does not include insurance or delivery confirmation. |
| Insurance and delivery confirmation are available upon request. We will not be held liable for loss, damage, or theft of uninsured packages. We recommend insurance on all large orders and may require it, even on free shipping, at regular low postal rates. $1.70 $0-$50 $2.15 $50.01-$100 $2.60 $100.01-$150 $4.60 $200.01-$300 $5.55 $300.01-$400 $6.50 $400.01-$500 contact for additional insurance. Delivery confirm is $0.65 |
| Small and non-heavy orders are almost always upgraded to Priority mail (2-3 days) FREE of charge! |
| We now offer shipping discounts for our international customers! Spend over $150 and we will pay up to $15 towards your shipping total, or half, whichever is less!!! |